Our customer support desk provides frontline support for all of the ERP and extended business applications that we represent. These include Epicor 9 support and Sage MAS 500 support. Support analysts have an average of eight years experience with direct access to our engineering and consulting teams to answer questions and resolve any issue that you may encounter. In most cases, our support team can resolve issues in a short period of time. Support analysts are involved in quality assurance testing and receive on-going product training to assure that they are current on new product features and technologies.

Customer support is provided via phone and through our online Customer Support Portal where you can review open support cases, log new cases, download software updates, and access documentation and Epicor 9 and Sage MAS 500 ERP training resources.

Epicor 9 and Sage MAS 500 Support Hours of Operation
8 a.m. to 6 p.m. EST

Epicor 9 and Sage MAS 500 Phone Support
440.352.4700 (Option 1)

Epicor 9 and Sage MAS 500 Support Policies
Customer Support Overview (PDF)

Customer Support Portal (including Epicor and MAS 500 training)
Portal Log-In

Customer Support Portal User Guide
Portal User Guide (PDF)